Program Evaluation and Review

Program evaluation is essentially a process to determine if a business, program or initiative is accomplishing what it was designed to do. It is carried out using performance audit methodology, specifically; gathering information about the intended outcomes of the program and then building a set of criteria against which to assess the effectiveness of the strategies employed by the program managers. The results of the study are then compiled into a report along with recommendations (if necessary) on how to better achieve the intended outcomes.

Strategic Planning and Visioning

Often, as an organization grows, the principals can lose sight of what the original purpose of the organization was.

Strategic Planning provides clarity for an organization, supporting its direction by laying out where it wants to go, how it will get there and how it will know when it has arrived.

The most common (and successful) method of strategic planning is the goals-based method. This starts with the creation of the organization’s vision, mission and values, then develops goals and/or objectives to achieve the mission; strategies to achieve the goals; and performance measures to assess the organization’s progress towards the goals. Another common method is issues-based strategic planning, starting with an internal analysis of the strengths and weaknesses of the organization and an external analysis of the opportunities and threats that may occur in the environment in which the organization operates.

The key to strategic planning is that it offers a clear vision of the organization which helps decision makers to remain focused on a common goal. More importantly, the dialogue around the process helps to build a strong, cohesive leadership, working though any differences or misunderstandings to create a consistent agreement on how to move the organization forward into the future.

Teaching and Facilitation

Facilitation is a process of decision-making guided by a facilitator who insures that all affected individuals and groups are involved in a meaningful way and that the decisions are based on their input and made to achieve their mutual interests. Often, when an organization is carrying out a change initiative, it is difficult to generate forward momentum without first engaging the participants. If the process is conducted by using an independent and unbiased individual, it reduces the perception that participant voices will not be heard.

Performance Measurement

Performance measurement is the ongoing monitoring of progress towards organizational objectives. Performance measures quantitatively tell us something important about our products, services and the processes that produce them. They are a tool to help us understand, manage and improve what our organizations do. Performance measures may address the level of program activities conducted (process), the direct products and services delivered by a program (outputs), or the results of those products and services (outcomes).